Privacy Policy

Last updated: December 20, 2025

1. Introduction

Creston Vale ("Company," "we," "us," or "our") operates Mainline, a local services leads platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact information (email, phone number)
  • Business name and trade type
  • Service areas (cities you serve)
  • Payment information for billing purposes

Usage Information

We automatically collect certain information when you use our Service:

  • Device information and IP address
  • SMS interaction data (messages sent/received)
  • Job claim history and response times
  • Service usage patterns

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our Service
  • Send you job notifications via SMS
  • Process payments and manage your account
  • Match you with relevant job opportunities in your service areas
  • Communicate with you about your account and our services
  • Improve and optimize our platform
  • Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

  • With Homeowners: When you claim a job, your contact information is shared with the homeowner so they can reach you.
  • Service Providers: We may share information with third-party vendors who assist in operating our platform (payment processing, SMS services).
  • Legal Requirements: We may disclose information if required by law or to protect our rights.

5. SMS Communications

By using Mainline, you consent to receive SMS messages related to:

  • New job opportunities in your service areas
  • Job claim confirmations
  • Account notifications

You can opt out of SMS communications at any time by replying STOP to any message or contacting us directly. Standard message and data rates may apply.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of certain data processing activities

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion of personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@mainlineleadservice.com
Creston Vale
San Jose, CA