Privacy Policy

Last updated: February 14, 2026

1. Introduction

Creston Vale ("Company," "we," "us," or "our") operates Mainline, a service that designs, builds, and manages websites for contractors and home service businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Business name and trade type
  • Payment and billing information (processed securely via Stripe)
  • Account credentials (email and password, managed via Supabase Auth)

Website Analytics Data

For clients on the Care Plan, we collect and display website analytics data including:

  • Visitor counts and page views
  • Traffic sources and geographic data
  • Device and browser information
  • Session duration and engagement metrics

This data is collected via Google Analytics 4 and is used solely to provide you with insights about your website's performance through your dashboard.

Usage Information

We automatically collect certain information when you use our Service:

  • Device information and IP address
  • Browser type and operating system
  • Pages visited and interactions within the contractor portal

3. How We Use Your Information

We use the information we collect to:

  • Design, build, and maintain your website
  • Provide hosting, security monitoring, and backups under the Care Plan
  • Display website analytics in your dashboard
  • Process payments and manage your subscription
  • Communicate with you about your account and services
  • Send transactional emails (account confirmations, billing alerts, service updates)
  • Improve and optimize our platform
  • Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

  • Service Providers: We use third-party vendors to operate our platform, including Stripe (payment processing), Supabase (authentication and database), Google Analytics (website analytics), and Vercel (hosting). These providers only access information necessary to perform their services.
  • Legal Requirements: We may disclose information if required by law or to protect our rights.

We do not sell your personal information to third parties.

5. Email Communications

We send transactional emails related to:

  • Account creation and email verification
  • Billing confirmations and subscription changes
  • Service updates (scheduled maintenance, site changes)
  • Security alerts (password changes, login notifications)

These are service-related communications necessary for account operation and are not marketing emails. You can contact us to discuss communication preferences.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encrypted connections (HTTPS), secure authentication, and access controls. Payment information is handled entirely by Stripe and never stored on our servers. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Website analytics data is retained according to Google Analytics' standard retention policies. Upon account termination, we may retain certain information as required by law or for legitimate business purposes (such as billing records).

8. Cookies and Tracking

Our website and contractor portal may use cookies and similar technologies for:

  • Authentication and session management
  • Remembering your preferences
  • Analytics and performance monitoring

You can control cookie settings through your browser preferences.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of certain data processing activities
  • Export your data in a portable format

To exercise these rights, contact us at the email below.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion of personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Significant changes will be communicated via email.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@mainlineleadservice.com
Creston Vale
San Jose, CA